Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering high quality support on time is our top priority, so we support each shared website hosting plans plan with a 1–hour ticket reaction warranty. The moment you submit a ticket or post a message, our client technical support team will try all they possible can to provide the most satisfactory resolution for your issue and to give you advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a team of competent specialists which are prepared to reply to your inquiry straight away. It is easy to speak to the support crew by opening a support ticket from your Web Hosting Control Panel or by sending us an email. On business days, you may also contact us on the telephone or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a complete education base into the Control Panel which enables you to obtain handy step by step details whenever you want. Each section of the Control Panel possesses its own contextual guide area presenting a group of how–to posts. We have also prepared video clips to provide you with a better visual representation of just how to accomplish any presented process.