Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Hosting Control Panel you can find an exhaustive Help section featuring loads of how–to articles and commonly asked questions. They are answered by our support team of practiced technicians. Simply fill in your question and our intelligent system will offer you the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who would like to discover how to resolve a frequently experienced issue by watching a tutorial video, we’ve added a compilation of video tutorials to our Web Hosting Control Panel. All the video clips are concise and easy to understand. They offer step–by–step demonstrations of different website management tasks.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 support service and come with a 60–minute support ticket response time guarantee. Our accomplished customer service technicians will be available 24 hours a day and will resolve any issue that you may possibly chance upon within maximum sixty minutes after the tech support ticket submission. In the majority of instances, an answer will be provided to you within 20 minutes.