Tech Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • We offer a one–hour response warranty for every support ticket or email that you submit to the help desk staff. We’ll speedily respond to all the common questions and forward right away the issue to our administrators in case further assistance is required. If you take advantage of the Managed Services package, we’ll complete any of the included services at a time that has been agreed upon upfront.

  • Top quality support service
  • An Excellent Technical Support Service

  • If you require assistance while working with the Web Hosting Control Panel or with any of the applications that we’ve pre–installed on the server on your behalf, you can reach our client support staff at any moment via the ticketing system. Additionally, in case you require help managing your server, you can make use of our Managed Services package, which includes weekly OS updates, troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk drive space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided our Web Hosting Control Panel with an exhaustive knowledgebase, which includes extensive explanations of all its features and functionalities. Additionally, we have shot exhaustive video tutorials that will further teach you how to perform a certain task or resolve a frequently experienced problem. The instructional articles and the video tutorials are easily accessible from each section of the Web Hosting Control Panel via the Videos and Help buttons situated in the top right corner.