The support that you'll get from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical issue with an existing account. Prompt and accurate information about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual hosting supplier not from a reseller. If you purchase a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a day or two in order to receive a response to any query, so your websites may stay offline for quite some time. Alternatively, a supplier that offers different ways of communication and has a support crew available all the time can assist you right away and help you decrease or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance promptly, that's why our shared website hosting services come with 24/7 support plus various ways of contact. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. Unlike the vast majority of providers out there, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we offer feature 24/7 customer and tech support, therefore regardless of what issue you have, you will be able to get in touch with us and we'll assist you without delay. Our guaranteed response time for any e-mail or trouble ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual reply time rarely is more than 20 min. Furthermore, we have phone support with a couple of local numbers around the world as well as a live chat, so you are able to contact us and receive more details about our services even if you do not have an account yet. We are able to help you with any question or a problem you may have - payment methods, plan features, e-mail configuration, hosting account settings, etcetera. If you use our services, you won't ever have a situation where you need to wait for a day or two to get an issue resolved like you may have to do with lots of other service providers.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will receive lightning-fast support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so any time you open a ticket from your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it at any time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the better option if the matter in question needs a longer period of time to be resolved or in case it should be forwarded to our administrators, as it is a lot easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.