Despite the fact that this is not the keyfactor for you to recognize a reliable shared website hosting company from a bad one and a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you aren't working with a one-person service provider and that you can get in touch with somebody if you need support. The phone support for hosting services may vary from general to dedicated, so the problems which can be resolved with a phone call differ depending on the particular company. In most cases, these issues are more basic and feature billing or 1st level technical issues since more difficult problems usually require a support ticket where both you and the administrators can follow what is going on with a specific issue. Still, having the option to phone call your service provider can save you lots of time and efforts for the multitude of tiny problems which will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Website Hosting

All our shared website hosting plans offer phone support 14 hours per day even on official holidays, therefore if you do not have an account yet, you're able to phone us and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you are able to contact the telephone number that is nearer to you. In case you are an existing customer, we can assist you timely with any kind of general and billing issues and with numerous tech matters to save you time and efforts - we acknowledge the fact that sometimes it's quicker to consult with a live person so as to get things done immediately. Of course, some situations cannot be taken care of on the phone, so in such a case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

Any time you want more information regarding the semi-dedicated plans that we provide, you will be able to call some of the three support phone lines that we have around the globe - in the United States of America, Great Britain and Australia. In this way, you are able to check in advance if our solutions will be appropriate for your websites. If you're already our customer and you've got a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours daily about any type of billing or general matters. For entirely tech problems you will have to use our ticketing system to contact our technical support because sometroubles just require additional time to be resolved, but we can assist you on the phone with various minor tech issues as well, saving you the time and efforts.