A live chat is among the channels of communication provided by some website hosting providers as part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a telephone call with a representative. Furthermore, if the issue that you experience requires some time to be examined and dealt with, you are able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat support service totally free provided that you have world wide web accessibility even when your hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, we supply live chat support too. You'll be able to get in touch with us every day, including holidays and weekends, and we can give you more information about the shared website hosting plans that we provide if you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for strictly technical matters you will have to open a trouble ticket to our technical support team, as such matters require extra time to be dealt with, you may still get in touch with us through our live chat for some technical info. For instance, we are able to help you set up an email address in your email client or troubleshoot multiple issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on holidays and weekends. It's one of the best ways to learn more details about our semi-dedicated plans in case you don't have an account yet or to get an issue resolved if you're a client and our customer care representatives will assist you right away no matter what time of the day you join our chat. If you wonder which package is more suitable for your web sites, if you need a piece of advice whether you should obtain a certain upgrade and how to order it or when you have troubles setting up an e-mail account on your PC, you'll be able to get in touch with us and we will give you the needed details promptly. Our live chat is online even after our telephone lines are off for the day, therefore when you have an account with us, you can rest assured that you'll always receive prompt help with any question or issue that shows up.