There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It’s the easiest means of communication for several reasons. In the event that no customer care team representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always hit home. You can also copy/paste extensive pieces of information without needing to worry about printing errors, and if a specific problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one and the same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide info or to adhere to guidelines, you’ll need to use no less than two different accounts and this number could grow in case you’d like to manage several domain names. Moreover, a lot of hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our shared website hosting plans isn’t separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you will be able to access it at any given moment with just several mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, so you can find any trouble ticket that you have already posted, in case you need it. Moreover, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to solve a specific problem before you actually post a ticket. The response time is maximum sixty minutes, which means that you can get prompt assistance at any moment and in case our help desk staff recommends that you do something within your account, you can do it momentarily without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything from one single place, which is the reason why we’ve incorporated a ticketing system into the custom-created Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will permit you to manage the communication with our client care team together with your web files, so you will not have to remember additional log-in credentials for a separate interface. You will be able to send a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse while you are browsing the content within your semi-dedicated account. In addition, you can search through older tickets using an intelligent search option or have a look at relevant help articles, which contain solutions to commonly met issues. The integrated ticketing system is monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be someone to help you.